Returns and exchanges
You can return all items ordered on the site by going to your customer account, in the "order history" section, then following the steps indicated.
To exchange an item, simply send it back for a refund and place a new order on passepresentfutur.fr. Unfortunately, we cannot offer direct exchanges.
How do I exchange my products?
To exchange an item from your last order, simply send it back for a refund and place a new order on https://passepresentfutur.fr/. Unfortunately, we cannot offer direct exchanges.
In which countries do you deliver? What are the shipping costs and times?
- Delivery costs: standard home delivery is €6
- Free delivery from 60€
- Delivery to the relay point is 4.90€
- Shipping times: 1 to 3 working days
For deliveries in Europe:
- Delivery costs: standard home delivery is €12.90
- Free delivery from 80€
- Shipping times: 1 to 3 working days